Frequently asked questions

Yes, this is mandatory. This is to ensure the safety and health of our guests and staff, and to regulate the number of visitors. Without a reservation, we cannot grant you access to our resort. Click here to make a reservation.

To provide you and other guests with plenty of peace, space, and relaxation, we ask you to specify your arrival and departure times in advance. This way, we can ensure a stress-free day full of renewed energy together.

Would you like to change something about your reservation? The date or time? Or would you like to book a treatment as well? We’re happy to arrange it for you, but please note: our cancellation policy may apply. Please use our modification request form.

We accept the VVV gift card, Beauty gift card, Sauna gift card, ONE4ALL gift card, National Sauna & Wellness gift card, and our own gift vouchers. The ONE4ALL gift card can only be redeemed at the reception.

You will be informed of the exact time of your treatment once you arrive. Rest assured, your treatment will be scheduled between your specified arrival and departure times. There is always a 30-minute gap between your arrival and your (first) treatment, so you can take it easy. After all, you’re here to relax.

Of course, we do our utmost to accommodate your preferences. However, we cannot guarantee your preferred time, as other guests also have requests. And… it’s first come, first served! You will be informed of the final time upon arrival.

Yes, if treatments are still available that day, you can book them upon arrival. If you really want to be sure to enjoy your favorite treatment, we recommend booking in advance. That way, you have even more wellness enjoyment to look forward to!

Yes, we have accessible (MIVA) rooms available. These can only be booked by phone so that we can properly accommodate your personal needs. Please see our [Info & Contact] page for contact details.

The room is available from 3:00 PM. On the day of departure, you can check out until 11:00 AM. After checking out, you can safely store your luggage in the special hotel lockers. You may also continue to use the Thermen for the entire day of your departure.

Enjoy your hotel room even longer? Wonderful! A late check-out is often possible. Please ask about the options when you check in.

The breakfast buffet is served between 8:00 AM and 10:30 AM. When you check in, choose a time that suits you, and we’ll reserve a spot for you.

Everyone should be able to enjoy our wellness. So yes, our wellness resort is as wheelchair accessible as possible. Except for our whirlpools and stairs in the pools, or saunas with stairs.

Besides offering peace and quiet, we also provide privacy—you can use a room to express milk. We will store the milk for you in the refrigerator.

Absolutely! While you recharge yourself, we also give your electric car new energy. There are 6 charging points available in our parking lot.

We love pure and healthy. That also applies to the water at Thermen. With us, you bathe in highly vital water from our own source. We don’t use chlorine or acids, but salt electrolysis. Pure, and you can feel it!

Are you coming soon to enjoy a world-class experience at Thermen Bussloo but don’t know exactly what to bring? We’ve put everything together for you.

Read more.

The humidity in a steam cabin is much higher than in a sauna. In a steam cabin, water is heated to produce steam, which is then introduced into the cabin.

Saunas, on the other hand, have a very low humidity level. In a sauna, hot stones are used to create dry air and a high temperature.

Read more.

Of course. Your own things are always the nicest, right? You can also rent everything from us, just as easy. (Whether our bathrobes and towels are in your favorite color, we can’t promise…)

Wearing slippers is mandatory, except in the saunas where they must be taken off.

To maintain tranquility within the wellness resort, children aged 0 to 11 years do not have access to the facilities. Children aged 12 to 16 years are only allowed access when accompanied by parents or guardians.

No, photography is not allowed. This applies throughout the entire resort.

Wearing swimwear is permitted and required only on swimwear days. Women are allowed to wear a bathing suit or bikini, and men are allowed to wear trunks.

Wearing body-covering swimwear (such as a burkini or headscarf) is not allowed in our resort. The reason for this is that your body temperature and heart rate rise significantly in the sauna and wearing covering swimwear does not allow your body to cool sufficiently. Thus, visiting the sauna in covering clothes may cause health risks. In addition, when visiting the sauna, the body expels a large number of waste products. Wearing covering swimwear causes waste products to be retained and spread further. This is not hygienic both for you and our other guests.

Are you visiting our wellness resort for the first time or considering booking a visit? Then you'll find everything you're looking for here. We explain what a day in the sauna looks like, what you should consider and give tips.

Read more.

No, there aren't. There are, however, set swimwear days. On those days, everyone wears swimwear (mandatory) all day, everywhere.

You will receive it quickly. Once we have received your payment, we will send the voucher to you. This can take three to four working days. You can order the voucher online and pay via IDEAL or buy it at our reception desk. Do you prefer it directly in your mailbox? Then order the giftcard as a PDF.

A day in the sauna is relaxing and enjoyable. Even during your pregnancy you may feel like it just like that. Are you a regular sauna visitor? Then you can keep coming. If you are less than three months pregnant, it is better to postpone a visit. Pregnant and sauna visits require extra attention anyway. You can read more about it here.

Your mental relaxation also allows your muscles to relax wonderfully and allows the energy in your body to circulate freely again. A visit to a sauna is therefore a good deed for both your body and mind.

Read more.

Yes of course, we accept American Express, Visa and Mastercard.

That can happen, of course. We keep found items for one month. Have you forgotten something? Then send an email to info@thermenberendonck.nl. We'll notify you when we find it.